Help | Frequently Asked Questions

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Domain Registration What's included with my Domain Name? Are there any ongoing Hidden Fees? How do I register a Domain Name? How many domains can I register? What if the name I want isn't available? Who owns my domain name? Can I register a brand name? How long does registration take? I don't have a site, can I register a domain? What is a domain name? How many characters can my domain have? My domain name still appears available? Who can register .com.au domain names? Who can register .co.nz domain name? What characters can be used in names?   Domain Transfers How do I transfer my domain name? How long does a transfer take? Where may I obtain my registry key? Where may I obtain my UDAI key? How to obtain your .au domain key? How to change the owner of my domain?   Domain Renewals My domain is in redemption, how to renew? How do I renew my domain name?   Web Hosting Do I need web hosting? How and where do I get web hosting? Can my ISP host my web page? How do I renew my web hosting? How to change the ownership of my account?   Email Hosting Do I need email hosting? How do I check my email? Do you provide spam filtering? How to change the ownership of my account?   SSL Secure Certificates How do I create a CSR File? How do I install an SSL Certificate? Can I display a secure site seal on my site? Why do Aust Secure Certificates cost less? What does the warranty actually mean? Why do you ask for documentation? Why does it say the Certificate is 'Untrusted'? The CSR cannot be decoded or is invalid? Error: 'must be viewed over secure channel'? How do I send you my documentation? What type of documents do I need? How do I change the details in my Certificate? How do I get an update on my order status? How do I renew an SSL Certificate? Can I use my old CSR? Can I just extend the renewal dates? How to change the ownership of my account?   DNS Hosting What is DNS Hosting? How do I setup my DNS Upgrade? All setup but it still doesn't work? I've paid for DNS Hosting but I can't login? How do I collect all addresses @mydomain? I can't login to my DNS Hosting account? How do I renew my DNS Hosting? How to change the ownership of my account?

Dedicated Servers What is a Virtual Server? Virtual Servers vs Web Hosting? Are there any hidden fees? What can I put on my Virtual Server? How do I upgrade my Virtual Server? Where are the servers located? Do you supply spam filtering? What is the Server bandwidth and speed? Is my Virtual Server backed up? What is Burstable RAM? What are the benefits of Managed Servers? How do I setup my Virtual Server? How do I reset the password to my Server? How do I create a hosting account in CPanel? How do I suspend/unsuspend an account? How do I edit DNS Zones in CPanel? How to change the ownership of my account?   Web Site Builder How do I publish my web site? What happens after my 30 Day Trial? Can I have extra pages? How to change the ownership of my account?   Search Booster What is Search Booster? Are there any hidden fees? Do I get a discount when I buy more than 1? How do I use Search Booster? How does Search Booster work? When will my website be visible in searches? How do I renew my Search Booster? How to change the ownership of my account?   Manage My Account How do I manage my domain name? How do I change the contact details? How do I change name servers? How do I change the owner of my domain? How do I connect my domain to my web site? I've lost my password - what do I do? My name servers won't update?   Billing, Payments & Ordering How long before I have to pay my Invoice? Will I be charged if my domain gets rejected? Can I pay by cheque or direct deposit? Can I order a domain name by post? Can I order a domain name by fax? What credit cards do you accept?   Security & Privacy Is this a secure web site? Is all my information on this web site private? What service agreement am I bound to?   Glossary Various terms used within the web site.

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